Member for Penrith and Minister for Fair Trading Stuart Ayres today announced construction had begun on the Penrith Service Centre as part of the NSW Government’s commitment to deliver a better customer experience to the residents and businesses of NSW.
Service NSW is providing fast, convenient access to a wide range of NSW Government services. The Penrith centre is the third Service NSW centre to open in Western Sydney (after Parramatta and the soon-to-open centre at Liverpool) and will be located right in the heart of the CBD at 333 High Street.
“Service NSW provides a one-stop shop service for customers to carry out more than 850 government transactions and access services in the one location,” Mr Ayres said.
The Minister joined Service NSW CEO, Mr Glenn King and Ms Gai Hawthorn CEO and Mr Owen Rogers, Chairman of Penrith CBD Corporation to make the announcement and view floor plans of the new centre as construction gets underway.
“This is an exciting new service for the people of Penrith and I’m confident that our community will benefit from the expanded services and expanded hours Service NSW offers,” Mr Ayres said.
When it opens the Penrith centre will provide transactions available at agencies including Roads and Maritime Services, Fair Trading, Family and Community Services and Births, Deaths and Marriages. These include driver licences, vehicle registrations, boating licences, applications for birth certificates, owner builder licences, fines and Seniors Cards. More transactions and services will be added in the future.
Mr Ayres said the centre was due to open its doors by late June.
“The Penrith service centre will be open from 7am-7pm Monday to Friday and 9am-3pm on Saturday. We also have our 24/7 transaction options through our digital service at www.service.nsw.gov.au or our phone service 13 77 88.
“When the service centre opens, the Motor Registry at 81-85 York Road, South Penrith and the Fair Trading counter at 2 Station Street will relocate to the new one stop shop.”
Mr Ayres said the centre, which previously housed the Department of Community Services, was in the heart of the CBD to offer more convenience to customers.
“Importantly, the extended hours will help customers who may want to come in first thing in the morning or later in the day to beat the daytime rush.”
Since launching in July 2013, Service NSW has now served more than two million customers across the phone, digital and 16 service centres across NSW with customer satisfaction scores of 98 per cent. A new service centre opened in Lismore last week with the Liverpool Service Centre due to open by the end of May.
For information on Service NSW and construction updates visit www.service.nsw.gov.au or call 13 77 88.